PlanRelevé — Terms of Service
This English version is provided for convenience. The French version ("Conditions d'utilisation") is the official version and prevails in the event of any discrepancy. The parties have expressly agreed, to the extent this English version is used, that it does not alter the primacy of the French version.
1. Acceptance of these Terms
These Terms of Service (the "Terms") form a binding agreement between Infotech Canada and the organization on whose behalf the Service is used (the "Customer", "you"). By creating an account, subscribing, or using the Service, you accept these Terms and our Privacy Policy and Acceptable Use Policy, which are incorporated by reference. If you do not accept them, do not use the Service.
If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization.
2. Definitions
- Authorized User — an individual (employee, contractor or agent of the Customer) whom the Customer allows to access the Service under a seat.
- Customer Content — plans, documents, data, files and other materials that the Customer or its Authorized Users upload to or create in the Service.
- Organization / Tenant — the isolated workspace provisioned for the Customer.
- AI Features — the optional artificial-intelligence functionality described in Section 8.
3. Eligibility and business use
The Service is provided for business use only. You represent that you are at least the age of majority in your jurisdiction, are using the Service for professional purposes, and have authority to enter into these Terms. The Service is not offered to consumers.
4. Accounts, organizations and Authorized Users
- You are responsible for configuring your Organization, inviting Authorized Users, and assigning roles and permissions.
- Seats are per named individual. Sharing a single set of credentials among multiple people is prohibited (see the Acceptable Use Policy).
- You are responsible for maintaining the confidentiality of credentials and for all activity under your Organization. We strongly recommend enabling two-factor authentication.
- You must promptly notify us of any unauthorized access or suspected security incident at info@it-ca.tech.
5. Subscriptions, fees, trials and taxes
- Plans and trial. The Service is offered on a subscription basis, including a base plan with per-seat pricing and metered storage, and optional AI add-on tiers. A free trial (currently 14 days) may be offered; a valid payment method may be required to start it.
- Billing. Billing is handled through Stripe. You authorize us (via Stripe) to charge your payment method for all applicable fees. Card details are provided directly to Stripe; we do not receive or store them.
- Seats and storage. Fees adjust with the number of seats and with storage usage above the included allotment, as described at sign-up and in your account.
- Taxes. Prices are exclusive of applicable taxes (including Québec GST/QST), which will be added where required.
- Renewal. Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You can cancel from your account; cancellation takes effect at the end of the current billing period.
- Price changes. We may change fees on prospective notice; changes take effect at your next renewal.
- Non-payment. We may suspend or limit the Service for overdue amounts after reasonable notice.
6. Customer Content and licence
- Ownership. As between you and us, you retain all rights in your Customer Content. We claim no ownership of it.
- Licence to operate. You grant us a limited, non-exclusive licence to host, store, encrypt, process, transmit and display Customer Content solely to provide and support the Service and as you instruct through the Service's features.
- Your responsibilities and warranties. You represent and warrant that you have all necessary rights, authority and consents to upload and process the Customer Content, including any personal information of third parties it contains (such as client names, site addresses, or professional stamps), and that your use complies with applicable law, including Law 25 and PIPEDA. You are the party responsible for that content under privacy law; we process it on your behalf and instructions.
- Prohibited content. You must not upload content that is unlawful, infringing, malicious, or that you lack the right to provide (see the Acceptable Use Policy).
7. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy (the "AUP"), incorporated by reference. Violation of the AUP is a breach of these Terms and may result in suspension or termination.
8. AI Features
- Optional and opt-in. AI Features are off by default and operate only when your administrator enables them, through separate controls — one for AI Features generally, and a second, distinct consent before any plan or specification content is sent to the AI provider.
- Sub-processor. When enabled, AI Features send the relevant data to our AI provider (currently DeepInfra, in the United States). See the Privacy Policy, Sections 7–8.
- Assistive only — no reliance for safety-critical decisions. AI outputs (suggestions, searches, draft estimates, quantities) may be incomplete or inaccurate and are provided without warranty of accuracy. They are decision-support tools only. A qualified person must independently review and verify all outputs before they are relied upon, quoted, ordered, or used in any safety-related electrical, fire-protection, or life-safety context. We make no automated decisions about individuals that produce legal or similarly significant effects.
- Usage tiers. AI usage is subject to the quotas of your selected tier. We may apply reasonable rate limits and anti-abuse measures.
9. Intellectual property
The Service, including its software, user interface, symbol library, parts catalog, documentation and all related intellectual property, is owned by Infotech Canada and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, sublicense, reverse-engineer, or extract the catalog or other content except as expressly permitted. If you provide feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.
10. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms. Your Customer Content is treated as your confidential information.
11. Data protection and privacy
Our processing of personal information is described in the Privacy Policy. In summary: your files are stored encrypted in Canada; we use a limited set of sub-processors; cross-border processing is limited and disclosed; and we maintain security measures and a confidentiality-incident process. You remain responsible, as the party accountable for your Customer Content, for the lawful basis and any notices/consents required for the personal information it contains.
12. Service availability
The Service is currently offered as part of a controlled launch and is provided on an "as is" and "as available" basis. We aim for high availability but do not commit to a specific uptime service level unless separately agreed in writing. We may perform maintenance and will use reasonable efforts to limit disruption.
13. Warranties and disclaimers
To the fullest extent permitted by law, and except as expressly stated in these Terms, the Service and all AI outputs are provided without warranties of any kind, whether express or implied, including any implied warranty of quality, fitness for a particular purpose, accuracy, or non-infringement. PlanRelevé is a take-off and estimating tool; its outputs are not engineering, professional, or legal advice, and are not a substitute for the independent professional judgment of a qualified estimator or engineer.
14. Limitation of liability
To the fullest extent permitted by applicable law:
- We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, or business, arising from or related to the Service.
- Our total aggregate liability arising from or related to the Service is limited to the amount of fees you paid for the Service in the twelve (12) months preceding the event giving rise to the liability.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Québec law, including liability for bodily or moral injury or for intentional or gross fault.
15. Indemnification
You will indemnify and hold harmless Infotech Canada from third-party claims arising out of your Customer Content, your use of the Service in breach of these Terms or the AUP, or your violation of applicable law, except to the extent caused by our own fault.
16. Term, suspension and termination
- These Terms apply for as long as you use the Service or maintain an account.
- You may cancel your subscription at any time (effective at period end) and may request deletion of your Organization.
- We may suspend or terminate access for material breach (including AUP violations), non-payment, or where necessary to protect the Service or others, with notice where practicable.
- Effect of termination. Upon deletion of your Organization, your data is retained during a 30-day grace period and then permanently deleted, subject to the retention rules in the Privacy Policy. You are responsible for exporting your data before the grace period ends. Provisions that by their nature should survive (e.g., Sections 9, 13, 14, 15, 18) survive termination.
17. Changes to the Service or Terms
We may modify the Service and update these Terms. We will post the updated Terms with a revised "Last updated" date and, for material changes, provide reasonable notice. Continued use after changes take effect constitutes acceptance.
18. Governing law, language and disputes
- Governing law. These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.
- Venue. The courts of the judicial district of Joliette, Québec, have exclusive jurisdiction, subject to any mandatory law.
- Language. The parties confirm their agreement that these Terms and all related documents be drawn up and governed in French. Les parties confirment leur volonté que les présentes conditions et tous les documents connexes soient rédigés et régis en français.
19. General
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of the business.
- Entire agreement / severability. These Terms, the Privacy Policy and the AUP are the entire agreement between the parties on their subject matter. If any provision is unenforceable, the rest remain in effect.
- Notices. We may provide notices through the Service or by email; you may reach us at info@it-ca.tech.
20. Contact
Infotech Canada — PlanRelevé
Email: info@it-ca.tech
Joliette, Québec, Canada