PlanRelevé — Acceptable Use & Anti-Abuse Policy
This English version is provided for convenience. The French version ("Politique d'utilisation acceptable") prevails in the event of any discrepancy. This Policy forms part of, and is incorporated into, the Terms of Service.
1. Purpose and scope
This Acceptable Use & Anti-Abuse Policy (the "AUP") defines what you and your Authorized Users may and may not do with PlanRelevé. It exists to keep the Service secure, lawful, reliable, and fair for all customers. It applies to everyone who accesses the Service.
Breaching this AUP is a breach of the Terms of Service and may result in the measures described in Section 9.
2. Content you may not upload or create
You must not upload, store, generate, or transmit content that:
- is unlawful, or that infringes intellectual-property, privacy, contractual, or other rights of others;
- contains personal information you have no authority or consent to process (remember: uploaded plans may contain third-party names, addresses, or professional stamps — you are responsible for having the right to upload them);
- is malware, or contains viruses, exploits, or other harmful code;
- is defamatory, harassing, hateful, or otherwise abhorrent, or that depicts the exploitation of minors; or
- you are otherwise not authorized to provide.
3. Prohibited conduct
You must not:
- Attempt to access data that is not yours — including any attempt to defeat tenant isolation, access another organization's data, or escalate privileges;
- Circumvent security or limits — bypass authentication, two-factor authentication, rate limits, quotas, seat limits, or billing controls;
- Share accounts — seats are per named individual; do not share a single credential among multiple people;
- Reverse-engineer, decompile, or scrape the Service, or perform automated bulk extraction of the parts catalog, symbol library, or other content, except as expressly permitted;
- Resell, sublicense, or provide the Service to third parties except as expressly authorized;
- Interfere with the Service or other customers — including denial-of-service activity, flooding, or attempts to degrade performance or availability;
- Test or probe security without authorization — no penetration testing, vulnerability scanning, or automated attack tooling against the Service without our prior written consent. We welcome coordinated, good-faith vulnerability reports (Section 10);
- Impersonate any person or organization, or misrepresent your affiliation;
- Use the Service to violate any law, including export controls and privacy law.
4. Acceptable use of AI Features
The AI Features are optional and off by default. When you use them, you must not:
- attempt prompt injection or jailbreaking to extract another tenant's data, our system prompts, credentials, or otherwise cause the assistant to bypass its safeguards;
- use AI Features to generate unlawful, infringing, harmful, or deceptive content;
- use the assistant's web-search / page-fetch tools to attack, scan, or overload third-party systems, to reach internal/private network resources, or to retrieve content you are not authorized to access;
- automate or script AI Features in a way designed to drain quota, evade tier limits, or generate excessive load; or
- rely on AI output as the sole basis for any safety-critical decision. AI outputs are assistive and may be inaccurate; a qualified person must independently verify all quantities, parts, and estimates — especially in electrical, fire-protection, and life-safety contexts — before use.
5. Security and system integrity
You must not upload malware, attempt to compromise the confidentiality, integrity, or availability of the Service, or take any action that places other customers' data or the platform at risk. You must keep your credentials confidential and enable reasonable account protections.
6. Fair use and resource limits
The Service enforces reasonable limits on storage, request rates, and AI usage to protect all customers. You must not attempt to evade these limits. We may apply throttling or additional limits to prevent abuse or protect service quality.
7. Data you are responsible for
Because uploaded plans can contain personal information of third parties, you are responsible for:
- having the legal authority and any required consents to upload and process that information;
- not uploading more personal information than necessary; and
- honouring your own obligations under Law 25, PIPEDA, and other applicable privacy law with respect to the individuals whose information appears in your content.
8. Reporting abuse or security issues
If you become aware of abuse, a security vulnerability, or a suspected confidentiality incident, report it promptly to info@it-ca.tech. We investigate reports in good faith and will not pursue good-faith security researchers who follow responsible-disclosure practices and do not access, alter, or exfiltrate other customers' data.
9. Enforcement and consequences
We may investigate suspected violations and, at our discretion and proportionate to the situation, take any of the following measures, with notice where practicable:
- issue a warning;
- throttle, restrict, or disable specific features (including AI Features);
- suspend affected accounts or the Organization;
- remove or disable offending content;
- terminate the Service; and/or
- refer matters to law-enforcement or regulatory authorities where required.
Actions taken on the platform are recorded in audit logs. We may act immediately, without prior notice, where necessary to protect the Service, other customers, or third parties, or to comply with law.
10. Coordinated vulnerability disclosure
We invite good-faith security research conducted against your own organization's data only, without disrupting the Service or accessing others' data. Report findings to info@it-ca.tech and give us a reasonable opportunity to remediate before any public disclosure.
11. Changes
We may update this AUP from time to time. Material changes will be posted with a revised "Last updated" date. Continued use after changes take effect constitutes acceptance.
12. Contact
Infotech Canada — PlanRelevé — info@it-ca.tech — Joliette, Québec, Canada